INFORMATION QUESTIONS

F.A.Q

How long does delivery take within the United States?

Delivery within the US typically takes around 7-10 business days. We'll provide you with a tracking number so you can monitor your package's journey to your door.

Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs may vary depending on your location.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service team immediately. We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a refund.

How do I request a refund?

Simply contact us within 21 days of receiving your order. We’ll assist you with the return process and provide a refund or replacement based on your preference. Please ensure that the products are unopened and in their original packaging to qualify for a refund. Certain conditions and exclusions may apply.

How can I contact customer service?

You can reach our customer service team via email at info@vaultofjoseph.net

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